Packaging Design
& Manufacture
Packaging Design
& Manufacture

Sales Coordinator

Internal Sales Coordinator
Sector: Packaging Manufacturing
Location: Grantham
Package: Basic Salary £20,000-£24,000(dependent on experience)
plus, bonus & company benefits 

The Company
Macfarlane Group PLC is the UK’s largest packaging distributor, and we are seeking to appoint an experienced Internal Sales Coordinator to join our established manufacturing team based in Grantham. Our specialist manufacturing division designs and produces bespoke protective packaging solutions which are designed exclusively for customers in safeguarding their products in transit. Our customers are UK wide and span several key verticals including: Aerospace, Defence, Electronics, Industrial and Medical. We are a committed equal opportunities employer that champions ‘dignity in the workplace’. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service.
The Internal Sales Coordinator Role  
Internal sales coordination is a key part of what we do as a business, whereby providing the crucial ‘bridge’ between our customers and our internal manufacturing, purchasing, logistics and external field sales teams. This fast-paced, multi-faceted role will see you handling inbound customer enquiries and processing sales orders whilst supporting the external field sales executive and undertaking an element of outbound calling to further develop existing accounts and identify new business opportunities. The role will therefore ideally suit a target-driven and experienced internal salesperson who can demonstrate prior success within a similar multi-faceted office-based role. This position is wholly office based and focused upon customer engagement, this to understand needs, ensure sales opportunities are realized and provide first class service to the customer base. We are seeking someone who can commit to working full time office hours Monday to Friday on a permanent basis.
Internal Sales Coordinator Key Duties
o Managing and developing a portfolio of existing accounts, effectively maintaining profitability
o Pro-actively identify and target new accounts & dealing with incoming queries
o Working closely with and supporting the external sales team
o Administration of sales orders/quotations, ensuring customer delivery dates are met
o Regular use of internal CRM system
o Liaising with internal departments such as logistics and procurement
Do you have the correct profile?
You must have demonstrable experience of having worked successfully within a similarly fast-paced sales coordination or internal sales position. You will enjoy the variety and tempo that comes with such a role, be comfortable with both taking inbound customer calls and making outbound calls on a regular basis. The prospect of learning a new internal CRM system will hold no fear for you and you will also be an accomplished administrator, able to complete sales order processing accurately. First class telephone manner, customer service and rapport building skills are all imperative as is the ability to forge and maintain effective internal working relationships with colleagues in other departments. You will also be commercially aware, target driven and very much a team player. Prior experience of having worked within a manufacturing/production led environment could also be advantageous.
The Package
We provide a competitive basic starting salary along with a performance/profit linked bonus scheme and a flexible employee benefits scheme that includes up to 33 days annual leave (*includes bank holiday & service increases), additional holiday purchasing scheme, contributory pension & employee discount scheme. Macfarlane Group is also dedicated to maximizing every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.
Next Steps
This is a key hire for us whereby we seek someone to commence ASAP in the new year (2021).  Shortlisted applicants can therefore expect to be invited swiftly for initial ‘zoom video’ interviews inside the coming weeks. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant. Please note that all shortlisted candidates can expect to hear back from us within five working days of making their application. If you do not therefore hear back within that timeframe, please assume that your application has not been successful on this occasion.