Providing our customers with expert and independent advice that they can trust and enabling them to deliver against their sustainability objectives.
• Opened our new Northern Innovation Lab, expanding our capacity to support our customers reduce the environmental impact of their packaging. See case study on pages 40 and 41.
• Extended our range of sustainable packaging products across the Group.
• Provided support to our customers on forthcoming UK Government environmental packaging regulations.
• Improved our customer Net Promotor Score to 60 (2022: 50).
