Providing our customers with expert and independent advice that they can trust and enabling them to deliver against their sustainability objectives.
• Ran 12 sustainability workshops with over 100 customers to improve awareness of key environmental issues
• Tailored specialist support provided to over 240 customers through our Innovation Labs
• Extensive support to customers to prepare them for the introduction of EPR packaging regulations, including the launch of our new reporting dashboards
• Retained a high customer Net Promoter Score at 60 (2024: 62)
