Packaging Design
& Manufacture
Packaging Design
& Manufacture

Web Assistant (Apprentice)

Digital Marketing Apprentice (Web Assistant)
Location: Milton Keynes
Package: Basic salary in line with national minimum wage plus company benefits
Sector: Packaging Distribution

The Company
We, the UK’s largest packaging distributor have an exciting opportunity to appoint an apprentice to join our e-commerce team based in Milton Keynes. We are a committed equal opportunities employer that champions ‘dignity in the workplace’. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Appointing and nurturing fresh talent across our business is key to our continued growth.

The Web Assistant Role 
Reporting to the e-commerce Team Manager, your role will make a key contribution to the continued success of our online business. You will undertake management and maintenance of the company ecommerce website, as well as dealing with enquiries from members of the public and our internal customers across over 30 sites in the UK and Europe. Some of the key duties shall include…

  • Management and maintenance of the company ecommerce website
  • Admin support to internal/external customers
  • Set up new accounts and users on the website, ensuring customer data is correct
  • Deal with inbound enquiries providing advice and solutions
  • Collaboration with other departments to launch new products on the website, ensuring product information is correct and pricing up to date
  • Utilising third-party resources
  • Additional support across the business as required

You will gain experience of various web processes from administration to design and Search Engine Optimization (SEO). You will be working within a busy B2B environment whereby you can expect a demanding yet rewarding role, offering genuine scope for future progression. This role will be appointed via an apprenticeship contract, with a duration of approximately 18 months, upon completion the employee will be awarded with a recognized qualification (apprenticeship level 3 Digital Marketer).

Do you have the correct profile?
The ideal candidate will have a genuine interest in starting or continuing a career within the digital marketing/e-commerce arena. We would also prefer applicants to have enjoyed some previous experience of customer interaction and/or administrative duties via another line of work experience.  With strong qualifications (ideally a minimum of 5 GCSE’s including Math’s & English at A-C grades or equivalent) you will be comfortable with the prospect of committing to a training plan that will involve you studying towards the qualification (this will require some ‘off the job’ study during working hours and submitting/evidencing learnings as well as regularly meeting with course tutor).  Above all else, we are ideally seeking someone who can demonstrate the following characteristics…

  • Good knowledge of MS Office (Excel, Word, Outlook)
  • Experienced user of MS Teams and OneDrive would be an advantage but not essential
  • Exceptional attention to detail
  • Good customer service and problem-solving skills
  • Process-driven & capable of multitasking and running more than one project at one time
  • Good time management skills
  • The ability to work on own initiative
  • The ability to learn new skills and apply them efficiently and correctly
  • Knowledge of Cloudfy ecommerce platform would be an advantage (not essential)

The Package
We offer all apprentices a basic salary in line with national minimum wage and a flexible employee benefits scheme that includes: 25 days annual leave (rising to 27 days with service plus all bank holidays), additional holiday purchasing scheme, contributory pension & employee discount scheme. Macfarlane Group is also dedicated to maximizing every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.

Next Steps
This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting our favored candidate to commence with us ASAP. (Please note we are holding zoom video-interviews during the pandemic). Due to the Covid-19 pandemic, we are continuing to adhere to Government guidelines whereby a significant number of our employees are working from home for the time being. Dependent on the precise role you have applied for, it is important to note that this may be a feature of your initial employment with us until Government advice changes and the situation improves. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within a fortnight of applying, please assume your application has been unsuccessful on this occasion.