Packaging Design
& Manufacture
Packaging Design
& Manufacture

Account Coordinator

Account Coordinator

Location: Onsite (in Newark)

Package: Basic Salary up to £25,000 dependent on experience

plus bonus/commission & other excellent PLC company benefits  

Sector: Packaging distribution


The Company

We, the UK’s largest packaging distributor have an exciting opportunity for an experienced account coordinator to join our business, working onsite at one of our major retail account customers to provide ongoing support. We are a committed equal opportunities employer that champions ‘dignity in the workplace’. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Appointing and nurturing sales talent across our business is key to our continued growth.

The Account Coordinator Role  

This is a full-time account-coordinator role based onsite with our customer, whereby you will assume full ownership and management of onsite stocks supplied and managed by Macfarlane to the customer. You will be responsible for ensuring that all levels of service and customer needs are met daily, working in close collaboration with and directly supporting the National Account Manager. This will be a dynamic and fast paced role requiring continual stakeholder engagement, stock monitoring/ordering & various other duties including…

Account Coordinator Duties

  • Regular stock checks of all locations across the campus
  • Liaising with the inventory controller regarding stock replenishment
  • Placing any agreed orders within the supply chain
  • Updating replenishment requests onto the customer internal control sheet
  • Requesting customer purchase order numbers & updating customer documents
  • Working with supply chain, ensuring all agreed delivery dates will be adhered to
  • Placing & chasing orders, quoting for ad-hoc items & matching invoices to PO numbers
  • Running various reports & checking orders/matching for accuracy
  • Coordinating sub-contractors to undertake various contracted duties
  • Issue identification & resolution
  • Directly supporting our National Account Manager with various customer related tasks

Do you have the correct profile?

We know that this role will ideally suit some with experience of a similar role which has been customer focused, fast paced, and requiring varied coordination duties. Previous experience of a similar ‘on site’ role and/or customer service role, exposure to supporting as a national/key account customer would also be advantageous. You will enjoy providing first class customer service and sales/account management. As a minimum you will have experience of multi-stakeholder engagement and stock monitoring/ordering combined with purchase order processing. We also require you to have strong MS Office competency (including Excel spreadsheets) accompanied by strong data-analysis/interpretation skills. An ability to run and understand detailed reports (covering things like pricing, trend analysis, KPIs) would also be preferable. All this needs to be underpinned by a strong work ethic and first rate administrative & communication skills.

The Package

We offer an attractive basic starting salary (commensurate with experience) along with an attractive performance/profit linked bonus scheme and a flexible employee benefits scheme that includes: 25 days annual leave (rising up to 27 days with service plus all bank holidays), additional holiday purchasing scheme, contributory pension & employee discount scheme. Macfarlane Group is also dedicated to maximising every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.

Next Steps

This is a key appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting our favoured candidate to commence with us ASAP. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within a fortnight of applying, please assume your application has been unsuccessful on this occasion.