Packaging Design
& Manufacture
Packaging Design
& Manufacture

Internal Sales

Internal Sales (Sales Development Associate)
Location: Milton Keynes
Package: Basic annual salary up to £23,000 plus attractive bonus/OTE
& company benefits
Sector: Online packaging solutions
The Company
We, the UK’s largest packaging distributor have an exciting opportunity for an experienced internal sales professional to join our team based in Milton Keynes. We are a committed equal opportunities employer that champions ‘dignity in the workplace’. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Appointing and nurturing sales talent across our business is key to our continued growth.
The Sales Development Associate Role
This role sits within our fastest growing online trading division whereby you will report into the Sales Development Manager. Your focus will be centred on proactive customer engagement. Taking inbound calls and handling customer enquiries, this will include you speaking to existing trading accounts, new customers, lapsed accounts and down spenders. There will also be an element of outbound calling, whereby sales leads are provided by our marketing team and website, for you to make contact and try to convert enquiries into new customer accounts.  You will adapt your approach to mirror customer requirements, ensure opportunities are identified and targets are achieved as well as delivering a first-class level of customer service. Around half of your working week shall typically be spent on the phone, the other around administration/process and CRM system updates. Your remit will ultimately be to strengthen those customer relationships and encourage an uplift in their online spending with Macfarlane. Hours of work are 9am-5:00pm (with half hour lunch) Monday-Friday. The role is taking a blended working approach, whereby you will work part time in the office and part time at home.
Sales Development Associate Key Responsibilities

  • Develop and maintain positive customer relations within your assigned portfolio/area
  • Achieve direct sales revenue and weekly call targets
  • Work closely with other members of the sales team and customer service team to provide an excellent customer experience and product delivery
  • Follow up all new business enquiries and opportunities, developing these into sales prospects for immediate sales conversion or leads for external field sales personnel

Do you have the correct profile?
We welcome your application if you have previous customer service experience, enjoy speaking to people and are interested in an office-based role. It is important that you have a reasonable proficiency in MS Office. You will like the idea of speaking on the phone every day and for much of the week and not be deterred by working to targets and persuading customers to make purchases. Any previous sales experience would also be advantageous but isn’t essential as we find it is often all about your natural charisma and having an outgoing personality (full training will also be provided).
The Package
We offer an attractive basic starting salary (commensurate with experience) along with an attractive performance/profit linked bonus scheme and a flexible employee benefits scheme that includes: 25 days annual leave (rising to 27 days with service plus all bank holidays), additional holiday purchasing scheme, contributory pension & employee discount scheme. Macfarlane Group is also dedicated to maximising every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.
Next Steps
This is a key appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting our favoured candidate to commence with us ASAP. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within a fortnight of applying, please assume your application has been unsuccessful on this occasion.