Packaging Design
& Manufacture
Packaging Design
& Manufacture

Internal Sales Coordinator

Internal Sales Coordinator
Location: Newtonmountkennedy, (County Wicklow) Ireland
Package: Basic salary €30,000 plus bonus/OTE & Excellent PLC Benefits
Sector: Packaging Distribution
The Company
Macfarlane Group PLC is a major player within the packaging market and currently undertaking continued growth plans within Ireland. Key to our strategy is the urgent appointment of an experienced internal salesperson to help support further growth within the Irish packaging market. As a business, we are passionate about providing fully integrated and innovative packaging solutions through outstanding customer service. Enjoying consistent year on year growth, as a Group we are continuing to grow significantly and always keen to welcome fresh sales talent into the business.

The Internal Sales Coordinator role
Working at our Newtonmountkennedy site in County Wicklow, you shall report into the Sales Manager and take an active lead on prospecting, direct marketing and appointment setting to build pipeline in relation to both new client acquisition and renewal of dormant & lapsed accounts. Sales Coordination is a key part of what we do, providing the crucial ‘bridge’ between our customers and our internal purchasing, logistics and external field sales teams. This fast-paced, multi-faceted role will also see you handling inbound customer enquiries and processing sales orders. In addition, you will assist the external sales executives and generate some outbound activity to help develop customer spend and identify new opportunities. This role is focused upon customer engagement. You will be building an understanding of our customer needs, to ensure opportunities are realized and first-class service is always provided. On this occasion we are seeking to hire someone on a full-time basis, working Monday to Friday.

Internal Sales Coordinator Key Responsibilities

  • Managing and developing a portfolio of existing accounts, effectively maintaining profitability
  • Dealing with incoming customer queries and providing advice & solutions
  • Undertaking outbound activity to help identify and target new customers
  • Working closely with and supporting the external sales team
  • Administration of sales orders/quotations, ensuring customer delivery dates are met
  • Regular use of internal CRM system
  • Closely liaising with internal departments such as logistics and procurement
  • Building strong product knowledge and using this expertise to understand customer needs.
  • To secure appointments at the appropriate level within prospective customers
  • To research and identify potential customers
  • Validate identified opportunities and provide sales leads to external sales
  • Lead local marketing campaigns with support from Head Office
  • Actively contact all lapsed accounts to ensure opportunities are not missed
  • Initiate mailshots and follow up as relevant
  • Support the sales administration process, utilizing the relevant systems including company CRM
  • Extensive reporting and analysis of customer data, using Excel spreadsheets to help track and identify new business opportunities. 
  • Working closely with the Data Analyst based at Macfarlane Head Office to undertake analysis of customers

Do you have the correct profile?
We know that this role will ideally suit an experienced internal salesperson who can demonstrate a good track-record of success in a similarly fast paced position. That said, it’s often about character and personality. So, if you fancy a fast paced & varied role where you can showcase your charisma in charming our customers and you’re not afraid to make outbound calls, we would love to hear from you. You will need to learn our internal systems (CRM etc.) but that goes for anyone, and we will provide full training. It is however vitally important that you have a first-class telephone manner (friendly and professional) coupled with strong administration skills. It also helps if you are commercially aware, and target driven. 
Our Benefits
We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits can include: –

  • 25 days annual leave (rising to 27 days with service) plus all public/bank holidays
  • Contributory pension scheme
  • Free parking at many of our site locations
  • Range of company cars or cash allowance (including electric) for qualifying roles
  • Employee assistance program to support & advise with well-being & any issues
  • Extensive range of training/development & potential progression opportunities
  • Employee discount scheme (discounts on several major retail/leisure brands)
  • Simply Health/Dental Cover option or BUPA cover for qualifying roles
  • Tax free childcare (TFC) scheme
  • Enhanced maternity & paternity pay
  • Long service awards (5-40 years)
  • Charitable giving options
  • Financial support with eye-tests/purchasing glasses (DSE users only)
  • O2 Mobile discount scheme (up to 25% off)
  • Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies)

Macfarlane Group is also dedicated to maximizing every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.

How to apply/next steps
This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports ‘hybrid working’ where possible and we often conduct our first stage interviews via video. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant.
All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful.