Vacancies
Packaging
Distribution
Packaging Design
& Manufacture
Labels
Packaging
Distribution
Packaging Design
& Manufacture
Labels

Customer Service & Sales Administrator

Customer Service & Sales Administrator
Location: Westcott, Bucks
Package: Basic Salary £18,000-£22,000 (negotiable in line with experience)
Plus company benefits
Sector: Packaging distribution
 
 
The Company
Ecopac now part of Macfarlane Group PLC, the UK’s largest packaging distributor. We have an exciting opportunity for someone to join us in a customer service & sales administration role, based at our site in Westcott. Our Group is a committed equal opportunities employer that champions ‘dignity in the workplace’. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service.
 

The Customer Service & Sales Administrator Role  
You will join a small and friendly team, where there will be varied daily activities and tasks to undertake including handling of telephone and email enquiries. You will be liaising regularly with customers, suppliers and colleagues and this will require exceptional customer service throughout. As you will be our key contact for a portfolio of customers, prioritising customer needs will be your main focus. You will also be the main contact for one external Account Manager. You will process all customer sales orders and be in charge of monitoring stock levels for your customers. Using your communication skills you will be required to handle all queries effectively and ensure customer satisfaction is upheld. On this occasion we are seeking to hire someone on a full time basis, working Monday to Friday.
 

Customer Service & Sales Administrator Key Duties

  • Answer telephone and email queries.
  • Processing sales orders, purchase orders and invoices
  • Stock control
  • Acting as the main internal contact for a portfolio of customers and an external Account Manager
  • Quoting customers: dealing with new enquiries from start to finish (negotiating prices with suppliers and quoting customers efficiently)

 
Do you have the correct profile?
We know that this role will ideally suit an experienced customer service/sales support person who can evidence a solid track record of performance within a similar job role. That said, it’s often about character and personality. So if you fancy a fast paced & varied role where you can showcase your charisma in charming our customers and you’re a team player who enjoys using their initiative to problem solve, we would love to hear from you. We are looking for strong customer service experience, coupled with sound administration and computer literacy (MS Office proficiency). You must also have strong maths & English (ideally to GCSE grade C or above – or equivalent qualification). Due to our somewhat ‘out of town’ location, we do ask that applicants also have their own transport.
 

The Package
In return we offer a competitive basic starting salary which is negotiable, commensurate with experience, 25 days annual leave (plus all bank holidays) and contributory pension scheme. Macfarlane Group is also dedicated to maximising every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.
 

Next Steps
This is a key appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting our favoured candidate to commence with us ASAP. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within a fortnight of applying, please assume your application has been unsuccessful on this occasion.
 

NO RECRUITMENT AGENCIES PLEASE

PACKAGING
DISTRIBUTION WEBSITE

PACKAGING DESIGN &
MANUFACTURE WEBSITE

LABELS WEBSITECONTACT US