Packaging Design
& Manufacture
Packaging Design
& Manufacture

Customer Service Executive

Customer Service Executive 
Location: Newtownmountkennedy (County Wicklow, Ireland)
Package: Basic annual salary up to €26,880 plus attractive Bonus/OTE
& Company Benefits
Sector: Online Packaging Sales

The Company
Macfarlane Group PLC is the UK’s largest packaging distributor, and our online division is urgently seeking to hire an individual to join our Newtownmountkennedy site who can deliver an outstanding customer experience to our online customers.  As a business, we are passionate about providing fully integrated and innovative packaging solutions augmented by outstanding customer service. As a Group we are continuing to grow significantly and always keen to attract talented new individuals to our business.
The Customer Service Executive Role  
Positive customer experience is integral to what we do and to achieve this successfully, we desire a candidate to support our existing team, ensuring our customer are given the best possible service. This fast-paced, multi-faceted role will mean that you are the key contact for customer accounts in chasing their orders and ensuring that their needs are swiftly fulfilled. We are offering hybrid working for this position, where the successful candidate will be focused upon customer engagement and ensuring first rate customer experience. Hours of work are 9am-5:00pm (with half hour lunch) Monday- Friday.

Customer Service Executive Key Duties

  • Liaising with internal departments such as logistics and procurement and couriers to ensure plans for fulfilment are easily communicated and customer delivery commitments can be met
  • Maintain accurate up to date records on company CRM
  • Maintain regular customer contact to ensure positive customer experience upheld
  • Investigate customer credits where appropriate
  • Develop (over time) a sound grasp of internal administration/process systems and our extensive product range
  • Perform administrative duties
  • Taking incoming and making outgoing calls for customer service issues
  • Follow up all new business enquiries and opportunities, developing these into sales prospects for immediate sales conversion or leads for external field sales personnel

Do you have the correct profile?
You must have demonstrable experience of having worked successfully within a similarly fast-paced customer support role. You will enjoy the variety and tempo that comes with such a role, be comfortable with both taking inbound customer calls and making outbound calls on a regular basis. The prospect of learning a new internal CRM system will hold no fear for you and you will also be an accomplished administrator, able to complete sales order processing accurately. First class telephone manner, customer service and rapport building skills are all imperative as is the ability to forge and maintain effective internal working relationships with colleagues in other departments. You will also be commercially aware and very much a team player. You may also be attracted to the idea of being able to work on a hybrid/blended basis (some days in the office and some working from home).

Our Benefits
We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits can include: –

  • 25 days annual leave (rising to 27 days with service) plus all public/bank holidays
  • Additional holiday purchasing scheme
  • Contributory pension scheme
  • Free parking at many of our site locations
  • Range of company cars or cash allowance (including electric) for qualifying roles
  • Employee assistance program to support & advise with well-being & any issues
  • Extensive range of training/development & potential progression opportunities
  • Employee discount scheme (discounts on several major retail/leisure brands)
  • Simply Health/Dental Cover option or BUPA cover for qualifying roles
  • Tax free childcare (TFC) scheme
  • Enhanced maternity & paternity pay
  • Long service awards (5-40 years)
  • Charitable giving options
  • Financial support with eye-tests/purchasing glasses (DSE users only)
  • O2 Mobile discount scheme (up to 25% off)
  • Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies)

Macfarlane Group is also dedicated to maximizing every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.

How to apply/next steps
This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports ‘hybrid working’ where possible and we often conduct our first stage interviews via video. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful.