Customer Service Executive
Location: Newtownmountkennedy (County Wicklow, Ireland)
Package: Basic annual salary up to €26,880 plus attractive Bonus/OTE
& Company Benefits
Sector: Online Packaging Sales
Macfarlane Group PLC is the UK’s largest packaging distributor, and our online division is urgently seeking to hire an individual to join our Newtownmountkennedy site who can deliver an outstanding customer experience to our online customers. As a business, we are passionate about providing fully integrated and innovative packaging solutions augmented by outstanding customer service. As a Group we are continuing to grow significantly and always keen to attract talented new individuals to our business.
The Customer Service Executive Role
Positive customer experience is integral to what we do and to achieve this successfully, we desire a candidate to support our existing team, ensuring our customer are given the best possible service. This fast-paced, multi-faceted role will mean that you are the key contact for customer accounts in chasing their orders and ensuring that their needs are swiftly fulfilled. We are offering hybrid working for this position, where the successful candidate will be focused upon customer engagement and ensuring first rate customer experience. Hours of work are 9am-5:00pm (with half hour lunch) Monday- Friday.
Customer Service Executive Key Duties
Do you have the correct profile?
You must have demonstrable experience of having worked successfully within a similarly fast-paced customer support role. You will enjoy the variety and tempo that comes with such a role, be comfortable with both taking inbound customer calls and making outbound calls on a regular basis. The prospect of learning a new internal CRM system will hold no fear for you and you will also be an accomplished administrator, able to complete sales order processing accurately. First class telephone manner, customer service and rapport building skills are all imperative as is the ability to forge and maintain effective internal working relationships with colleagues in other departments. You will also be commercially aware and very much a team player. You may also be attracted to the idea of being able to work on a hybrid/blended basis (some days in the office and some working from home).
We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits can include: –
Macfarlane Group is also dedicated to maximizing every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.
How to apply/next steps
This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports ‘hybrid working’ where possible and we often conduct our first stage interviews via video. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful.
NO RECRUITMENT AGENCIES PLEASE