Experienced Customer Service Teams
Our experienced and knowledgeable team of Account Managers and Internal Sales Co-ordinators provides independent, professional advice to ensure customers choose the the right product to meet their requirements.Our sales teams are fully trained to analyse our customers’ complete supply chain, including material costs, environmental impact, supply base, administration and inventory. Our objective is to ensure that we provide the most cost-effective packaging solutions to our customers.
Our purchasing scale and key supplier partnerships provide our customers with the widest range of packaging products from leading national and international manufacturers including DS Smith, Smurfit Kappa, Sealed Air, Total Polyfilm, Vibac and Ranpak.
Inventory Management Solutions
With over 700,000 sq ft of warehouse space and a fleet of almost 100 vehicles delivering more than 600,000 order lines per year, our 16 strategically-located Regional Distribution Centres ensure proximity to our customers. Customers can minimise packaging stock levels and be confident in the knowledge that we can deliver where and when required. If required, we can manage direct line feeds, Just-In-Time (JIT) and Kan Ban systems. With our service propositions, our customers can confidently reduce their vendor base and the associated administration costs.
Macfarlane Packaging can help improve efficiency for customers by using our “Packaging Review” service. Customers can simply call their local branch and arrange for a local representative to visit them. Based on the review, we can advise the best packaging for their products and recommend ways to reduce costs.
Tailored packaging solutions for third party logistics customers
Macfarlane’s dedicated 3PL team delivers a tailored menu of packaging solutions to meet the needs of each 3PL customer. We do this by evaluating the total supply chain from vendors delivering into a business right through to receipt by the end user. Our services are designed to lower product cost, improve space utilisation, reduce working capital and increase labour efficiency.
With our national network of Regional Distribution Centres, we are uniquely positioned to service multi-sited nationwide customers. We have a dedicated National Accounts team, focused on providing consistently high levels of service, managing accounts centrally whilst still maintaining a local presence with next day delivery for in-stock items.
Presentational and Retail Packaging
Macfarlane has a division dedicated to supplying the very best of presentational and retail packaging. Our dedicated team works with retailers and manufacturers throughout the creative process, from providing fully printed samples to production and delivery. Macfarlane will manage the entire process from start to finish, offering a tailored service to each customer.
Quality & Environment
Macfarlane recognises we have a responsibility to ensure that through its business operations we impact positively on society. Where possible, we work with our suppliers to source recycled and sustainable materials. Macfarlane are registered with and operate in accordance with BSEN ISO 9001:2000 and ISO 14001 standards.